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Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of Naitriq AI, Inc.'s ("Naitriq," "we," "our") AI-powered virtual receptionist platform and related services (the "Service"). By accessing or using the Service, you agree to these Terms on behalf of yourself and the company or entity you represent.
1. Eligibility and Accounts
1.1 Eligibility
The Service is available only to businesses and individuals acting on behalf of a business. You must be at least 18 years old and have authority to bind your organization.
1.2 Account Registration
You must provide accurate and complete information when registering. You are responsible for maintaining the security of your account credentials and for any activity that occurs through your account.
1.3 One Account per Entity
You may not create multiple accounts to circumvent plan limits, suspensions, or these Terms.
2. Permitted Use and Acceptable Use
2.1 License
Naitriq grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term solely for your internal business operations, in accordance with these Terms and any applicable order form or statement of work.
2.2 Acceptable Use
You agree not to use the Service to:
- Violate applicable law or regulation, including telephony, call-recording consent, consumer protection, and anti-spam laws.
- Impersonate any person or entity or make false or misleading representations to callers.
- Harass, defraud, deceive, or harm callers or third parties.
- Provide regulated financial, legal, or medical advice without appropriate oversight and disclosures.
- Transmit malware, viruses, or harmful code.
- Interfere with or disrupt the Service or its infrastructure.
- Circumvent security controls, rate limits, or access restrictions.
- Reverse engineer or attempt to derive source code or model parameters from the Service.
- Use the Service to compete with Naitriq or train a competing AI model.
- Use the Service for hate speech, violence, discrimination, or illegal content.
2.3 AI Disclosure
Where required by law, you must configure the Service to identify itself as an automated AI system when callers directly ask whether they are speaking with a human.
3. Subscription Plans and Billing
3.1 Service Tiers
| Plan | Monthly Fee | One-Time Implementation Fee |
|---|---|---|
| AI Receptionist | $497/mo | $2,997 |
| AI Client Concierge | $997/mo | $5,997 |
| AI Wealth Growth Engine | $1,997/mo | $9,997 |
| Enterprise | From $2,997/mo | From $14,997 |
Features and entitlements for each tier are described in the applicable order form or statement of work.
3.2 Implementation Fees
One-time implementation fees are invoiced at execution of the applicable order form and are non-refundable.
3.3 Usage Overage
Usage exceeding the limits included in your plan will be billed at the per-unit overage rates specified in your order form or statement of work.
3.4 Annual Prepay Discount
Customers who prepay for a full 12-month term receive the applicable annual discount specified in their order form.
3.5 Price Changes
Naitriq may update subscription fees for renewal terms with prior written notice. Mid-term price increases require your written consent.
3.6 Financial-Advisory Disclaimer
The AI Wealth Growth Engine plan and any financial-oriented features of the Service are tools to assist with organization, scheduling, and client communication. They do not constitute investment advice, financial planning services, tax advice, or other regulated advice. You are responsible for complying with all applicable regulatory requirements.
4. Call Recording and Telephony Compliance
4.1 Your Responsibility
You are solely responsible for complying with applicable call-recording, wiretapping, and telephony laws, including obtaining any required caller consents before enabling call recording.
4.2 Required Disclosures
Many jurisdictions require all-party consent for call recording. You must configure and deliver any required pre-call disclosure messages before enabling recording.
4.3 TCPA
If you use the Service for outbound calls or SMS, you are solely responsible for TCPA compliance and related consent requirements.
4.4 Indemnification
You will indemnify, defend, and hold Naitriq harmless from claims, fines, or penalties arising from your failure to comply with telephony laws or consent requirements.
4.5 SMS Messaging Program Terms
The following terms apply to SMS messages sent through the Naitriq AI Virtual Receptionist SMS Program.
Program Name: Naitriq AI Virtual Receptionist SMS Program
Brand / Sender: Naitriq AI
Message Types: Appointment confirmations, reminders, scheduling updates, and service-related follow-up messages
Message Frequency: Message frequency varies. You will typically receive 1–5 messages per service interaction depending on the nature of your request.
Message & Data Rates: Message and data rates may apply. Standard rates from your wireless carrier apply.
To Opt Out: Reply STOP to any message at any time. You will receive one confirmation and no further messages will be sent to your number. To re-subscribe, reply START.
For Help: Reply HELP to any message, or contact support@naitriq.com.
Carrier Disclaimer: Wireless carriers (including AT&T, Verizon, T-Mobile, US Cellular, and others) are not liable for delayed or undelivered messages.
How you are enrolled. You are enrolled in the program when you provide your mobile phone number to the virtual receptionist during a call or service interaction and request or agree to receive SMS follow-up messages. Enrollment is voluntary.
Message types. Messages are limited to appointment confirmations, appointment reminders, scheduling updates, and service-related messages directly related to your service request. You will not receive unsolicited marketing or promotional messages unrelated to an active service interaction.
No sharing of opt-in data. Mobile opt-in data — including your mobile phone number and consent records — will not be shared with third parties or affiliates for marketing or promotional purposes.
Supported carriers. Supported US wireless carriers include AT&T, Verizon, T-Mobile, US Cellular, and other major and regional carriers. Coverage and delivery may vary.
Customer obligations. If you are a business Customer enabling SMS messaging for your clients, you are responsible for obtaining all required TCPA prior express written consent, providing recipients with required disclosures, maintaining opt-out lists, and ensuring your use complies with all applicable federal and state messaging laws.
5. Customer Data
5.1 Ownership
You retain ownership of Customer Data you upload to or generate through the Service, including caller information captured on your behalf.
5.2 License to Naitriq
You grant Naitriq a limited license to process Customer Data solely to provide the Service and as described in our Privacy Policy.
5.3 Accuracy
You are responsible for the accuracy and legality of Customer Data you provide to or through the Service.
5.4 No Unlawful Data
You may not upload or process Customer Data that includes sensitive personal data or regulated financial data unless you have entered into the required supplemental agreement with Naitriq and have ensured appropriate safeguards.
6. Fees and Payment
6.1 Fees
You agree to pay fees as described in your selected plan, order form, or statement of work.
6.2 Billing
Fees are billed monthly or annually if annual prepay is selected. All fees are non-refundable except as expressly stated.
6.3 Late Payments
Overdue amounts may accrue interest at the maximum rate permitted by law. Naitriq may suspend the Service for accounts that remain unpaid after notice.
6.4 Taxes
You are responsible for all applicable taxes.
6.5 Fee Changes
Naitriq may change fees for renewal terms with prior written notice. Continued use after the notice period constitutes acceptance of the new fees.
7. Intellectual Property
7.1 Naitriq IP
Naitriq owns all rights in the Service, including software, documentation, branding, and AI-related systems. These Terms do not transfer any ownership to you.
7.2 Feedback
If you provide feedback or suggestions, Naitriq may use them without restriction or compensation.
7.3 Output
AI-generated output delivered through the Service may be used for your internal business purposes. You are responsible for reviewing output before relying on it.
8. Confidentiality
Each party agrees to protect the other party's Confidential Information with at least reasonable care and not disclose it to third parties except as permitted by agreement or law.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, NAITRIQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUT.
10. Limitation of Liability
10.1 No Consequential Damages
Naitriq will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, data loss, or business interruption.
10.2 Liability Cap
Naitriq's total liability under these Terms in any 12-month period will not exceed the fees you paid in that period.
10.3 Exceptions
These limitations do not apply to your indemnification obligations, payment obligations, or claims arising from gross negligence or willful misconduct.
11. Indemnification
You will defend, indemnify, and hold Naitriq and its officers, directors, employees, and agents harmless from third-party claims arising from your use of the Service, your Customer Data, your violation of these Terms, or your failure to obtain required consents.
12. Term and Termination
12.1 Term
These Terms are effective until your account is terminated.
12.2 Termination by You
You may cancel your account at any time through your account settings or by written notice. Cancellation takes effect at the end of your current billing period.
12.3 Termination by Naitriq
We may suspend or terminate your account for a material violation of these Terms, non-payment, fraud, misrepresentation, or use that poses legal or security risk.
12.4 Effect
Upon termination, your license ends. You may export Customer Data for 30 days after termination, after which it will be deleted per our Privacy Policy.
12.5 Survival
Sections relating to acceptable use, billing, confidentiality, disclaimers, liability, indemnification, and termination survive termination.
13. General
13.1 Governing Law
These Terms are governed by Delaware law, without regard to conflict-of-law rules.
13.2 Dispute Resolution
Disputes are subject to binding arbitration under AAA Commercial Rules. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@naitriq.com.
13.3 Changes to Terms
We may modify these Terms with prior notice. Continued use after the effective date constitutes acceptance of the updated Terms.
13.4 Entire Agreement
These Terms, together with any applicable MSA, SOW, DPA, and our Privacy Policy, constitute the entire agreement between us.
13.5 Assignment
You may not assign your rights without Naitriq's written consent. We may assign these Terms in connection with a merger or acquisition.
13.6 Severability
Unenforceable provisions will be modified to the minimum extent necessary to make them enforceable.
13.7 Contact
Legal notices: legal@naitriq.com.