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Privacy Policy

Naitriq AI, Inc. ("Naitriq," "we," "our," or "us") operates an AI-powered virtual receptionist platform and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit naitriq.com, use our platform, or interact with a business using our Service.

1. Information We Collect

1.1 Website Visitors

When you visit naitriq.com, we may collect:

• Technical data: IP address, browser type, device type, referring URL, and pages viewed.
• Usage data: clicks, time on page, and navigation patterns.
• Form submissions: if you contact us, we collect the information you provide, such as your name, email address, and message.

1.2 Customers

When a business registers for and uses the Service, we collect:

• Account information: business name, contact name, email address, billing address, and payment information.
• Configuration data: call scripts, routing rules, and integration credentials.
• Usage data: call volumes, feature usage, login history, and support interactions.
• Communications: emails and messages you send to us.

1.3 Callers

When an individual calls a phone number connected to our Service, we may collect:

• Call data: phone number, call date and time, and call duration.
• Voice data: audio of the conversation, which may be processed in real time and retained if the Customer enables recording.
• Caller-provided information: name, nature of inquiry, and any other information shared during the call.
• Transcripts: if enabled, a text transcript of the call.
• SMS data: if enabled by the Customer, outbound and inbound SMS content, timestamps, and delivery status.

1.4 Integration Data

If a Customer enables integrations such as calendar or CRM connections, we receive only the data needed to provide that integration.

2. How We Use Information

2.1 To Provide the Service

• Operating the virtual receptionist, routing calls, generating transcripts, and delivering caller data to Customers.
• Sending SMS messages and follow-ups on behalf of Customers where enabled.
• Processing payments, managing accounts, and providing support.
• Sending service notices, policy updates, and related communications.

2.2 To Improve the Service

• Analyzing aggregated and de-identified usage patterns to improve reliability and performance.
• We do not use identifiable caller audio, transcripts, or SMS content to train AI models without the Customer's prior written consent.

2.3 Legal and Safety Purposes

• Complying with applicable law and legal process.
• Enforcing our Terms of Service and acceptable use requirements.
• Detecting and preventing fraud, abuse, or security incidents.

3. Call Recording, AI Disclosure, and SMS

3.1 Call Recording

If a Customer enables call recording, calls may be recorded, transcribed, and stored. Customers are responsible for providing any required pre-call disclosures and obtaining consent from callers.

3.2 AI Disclosure

Naitriq's virtual receptionist is powered by artificial intelligence. Where required by law, the system will disclose that the caller is speaking with an automated system.

3.3 SMS and Mobile Messaging

When a Customer enables SMS features, Naitriq's virtual receptionist may send text messages to individuals who have provided their mobile phone number during a call or service interaction. The following describes how we handle mobile phone numbers and SMS communications.

What We Collect via SMS

• Mobile phone number: the number provided by the caller when requesting services or agreeing to receive messages
• Consent records: records of when and how a mobile number was provided for SMS communications
• Message content: outbound messages sent on behalf of Customers and any inbound replies received
• Message metadata: timestamps, delivery status, and opt-out records

How Phone Numbers Are Used

Mobile phone numbers are used solely to send appointment confirmations, reminders, scheduling updates, and service-related follow-up messages related to an active service interaction. They are not used to send unsolicited marketing or promotional messages unrelated to the service the caller requested.

Message and Data Rates

Message and data rates may apply. Standard messaging rates charged by your wireless carrier apply to all SMS messages sent and received in connection with the Service.

Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. You will receive one confirmation message, and no further messages will be sent to your number. To re-subscribe, reply START.

Carrier Disclaimer

Wireless carriers (including AT&T, Verizon, T-Mobile, US Cellular, and others) are not liable for delayed or undelivered messages.

3.4 SMS Supported Carriers

Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, and other major and regional carriers. Coverage and delivery may vary.

4. Sharing of Information

4.1 No Sale of Personal Information

We do not sell personal information.

4.2 Service Providers

We share information only with service providers that help us operate the Service, under contractual obligations designed to protect the information.

4.3 Legal Requirements

We may disclose information when required to do so by law, legal process, or to protect rights, safety, or security.

5. Data Retention

5.1 Retention Periods

We retain personal information only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

5.2 Customer Controls

Customers may configure retention periods for certain Service data, including call recordings and SMS records, where those controls are available in the product.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.

7. Your Rights

7.1 Access and Correction

You may request access to or correction of personal information we hold about you by contacting us.

7.2 California Rights

California residents may have rights under the CCPA/CPRA, including rights to know, delete, correct, and opt out of certain uses of personal information.

7.3 GDPR Rights

Individuals in the EEA, UK, and Switzerland may have rights to access, rectify, erase, restrict, and port personal data, and to object to certain processing.

8. Cookies

We use cookies and similar technologies for authentication, security, and analytics. You can manage cookies through your browser settings.

9. Children's Privacy

The Service is intended for businesses and is not directed to children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.